Persona #2: Bill, a professional OJTI, to be upskilled into remote tower OJTI

Get to know Bill ATC Persona. This persona was developed to represent the profile of a senior professional tower ATCO and OJTI, who has to be upskilled into a remote tower ATCO and OJTI and is supposed to be relocated in another city in order to start working as a remote tower controller and OJTI in a multiple remote tower. Bill was designed as person who feels in control of the local systems and is very proactive and precise. He was imagined as a person who likes, during his spare time, to set-up operational simulation scenarios and manage future procedures for the airport. Bill represents a top expert and proficient controller.

On the other hand, he was imagined not to be at his best with new technology and pretty conservative, thus not that motivated in working into a highly digitalised environment. Moreover, Bill was designed as person who is not that happy to be relocated in another city, because of the impact on his social life and work life balance, including care of his children. These features were highlighted in compliance with the results of survey and interviews as well as the expert advice collected during the focus group, where the issues of the controllers’ relocation and of the OJTI’s knowledge and attitudes towards new teaching methods and approaches (i.e., distant learning) were highlighted as issues playing a relevant role. In line with this, Bill’s training needs are expected to deal with advanced use of the remote tower systems, as for the technical skills, and with creative thinking, digital literacy and lifelong learning among the transversal skills, so as to support motivation towards relocation and acceptance of advanced technologies.